Asset Marketing Services, LLC
  • Burnsville, MN, USA
  • Full Time

Medical, Dental, Vision, 401K, PTO

Position Overview

To review accounts with past due balances and collect the delinquent retail receivables for customers and any appropriate Client companies. Their attentiveness and monitoring of accounts are essential to the company profits.  This position will be relied on to provide the initial internal review for the delinquent accounts and will assist in the company's efforts to maintain an acceptable write off amount based off of the company's goals.  To achieve this, the Collection Specialist will work with Customer Service Dept., as well as our internal business partners, such as Sales and the Sales Administrative team to provide the necessary details to collect on delinquent accounts under the guidance of the Credit & Collections Supervisor. 

Essential Functions, Duties & Accountabilities

  1. Responsible to ensure confidentiality and full complete safeguarding the company's trade secrets and any of our business client's customer lists and related records.
  2. Handle problem accounts and collect delinquent receivables for AMS and Client Companies.
  3. Work with Sales Reps to resolve decline issues on shipped orders.
  4. Escalate accounts to our outside collection agency after internal collection efforts have been exhausted.
  5. Keep Management informed of any potential problems or progress related to large debts owed.
  6. Communicate and work alongside our internal and external customers including, but not limited to, our Sales Force, Customer Service, Marketing and our customers directly to collect on delinquent accounts.
  7. Answer inquiries received on the Billing Resolution Line from internal and external customers.
  8. Demonstrate the ability to operate all systems and software for the Collection Specialist as needed: Ecometry/Visual Link, Vantiv portal, Microsoft Word, Excel, Outlook and other tools that are implemented.
  9. Work on special projects as requested.

Additional Functions, Duties & Accountabilities

  1. Uphold and promote AMS's I-CARE values system of integrity, communication, accountability, respect and energy in all relationships with customers, suppliers, fellow employees and other stakeholders.
  2. Maintain flexibility in work schedule to meet business needs.
  3. Actively and positively contribute to the overall success of through regular contributions to the general management of the company. Participate and provide leadership in inter-departmental meetings, projects and informal activities. Support the company and other departments when your skills and experience would be beneficial.
  4. Ensure the confidentiality and complete safeguarding of company's trade secrets and any business clients' customer lists and related records.


Educational Requirements

  1. High School Diploma or equivalent
  2. College degree in Business or related field is helpful, though equivalent experience will be considered.  

Experience and Skills

  1. At least 2 years of experience in an administrative, collection role or support role function.
  2. Experience and success working in a fast-paced and deadline-driven environment.
  3. Excellent written and verbal communication skills.
  4. Proficiency in Microsoft applications and other PC related software.
  5. Previous experience working with a professional sales, customer service, loss prevention or support team preferred.

Specialized Knowledge, Skills and Abilities

  1. High level of knowledge and willingness to create the optimal customer experience with every interaction necessary.
  2. Knowledge of the Coin Industry would be valuable.
Asset Marketing Services, LLC
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