Asset Marketing Services, LLC
  • Burnsville, MN, USA
  • Hourly
  • Full Time

Position Overview

Provide task-based support for the Operations department, including order entry, missing package processing and general administrative support. To achieve this, the Operations Administrator work with Operations, Customer Service and other internal departments to ensure customer expectations are met.  The Operations Administrator will be accountable for meeting performance metrics for volume and accuracy, and driving continuous improvement.

Essential Functions, Duties & Accountabilities

Perform order entry

  1. Process customer mail orders into internal business systems, including timely resolution of any order issues that may arise.

Process customer missing packages

  1. Track, investigate and resolve customer missing package claims, working with outside carriers and the customer.

Provide general administrative support

  1. Distribute inter-office mail at designated times, including between buildings using personal vehicle when needed.
  2. Process required customer notifications, undeliverables, etc. using internal systems.
  3. Provide additional administrative support and miscellaneous duties as requested to support Customer Service, Operations and Fulfillment teams.

Educational Requirements

  1. High School Diploma or equivalent.

Experience and Skills

  1. Experience in a data entry or order processing role preferred.
  2. Experience working in a professional office environment preferred.
  3. Proficiency in Microsoft Word, Excel and Outlook, and the ability to rapidly learn internal systems.
  4. Proven data entry skills that do not compromise between speed and accuracy.

Specialized Knowledge, Skills and Abilities

  1. Effective verbal and written communication skills.
  2. Strong problem solving and decision-making skills, working collaboratively across departments.
  3. Organized and detail oriented, with the ability to have high accuracy in a fast-paced environment.
  4. Positive attitude with the ability to thrive in an environment of continuous improvement and change.
Asset Marketing Services, LLC
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